FAQ

Included in the cost of your pitch is – two adults, two children, one dog, one car and an awning. Any extras will incur an additional cost.

More details: Pricing

Please make sure you familiarise yourself with the rules of our campsite

Please call the campsite directly on 01785 715177 to discuss this further.

We are unable to accept any bookings from anyone under the age of 18.

Payment is required in full on booking. We cannot reserve or hold any pitches under any circumstances.

Adults – 18 years and above

Children – 3 years above

Infants – 2 years and under

All bookings have a five day cancellation policy. You will need to inform the campsite five days before arrival, if you wish to cancel your stay. You will receive 75% of the booking back to the original payment method, please note when booking that any cancellations will incur a 25% administration charge.

Strictly no refunds will be given after the five days period.

No, we don’t hire out gazebos. You may bring your own gazebo, the cost to do so is £4 per night.

This would need to be done at least 5 days before your arrival date and will incur a 25% administration charge.

We do not currently offer seasonal pitches, the maximum stay is 28 days.

We are a family friendly campsite and our pricing reflects this.

This is not permitted due to our health and safety regulations. You would need to book an additional pitch to accommodate your tent.

Please note that there have been changes made to our policy regarding visitors coming on to our site, these changes have had to be put in to place to ensure everybody’s safety whilst staying at Pillaton Hall Farm.

All day visitors will need to be pre-booked and paid for at the time of check in.

Please have names of all visitors, car registration number and the date that they are visiting available to enable us to arrange the visitor passes

Unfortunately we will no longer accept any visitors unless they have been pre-booked.

Please ensure that you advise your family and friends of the changes so that they do not have a wasted journey.

The cost for visitors is £5 per person or £10.00 for a family pass which covers 2 adults and 2 children.

Please visit our arrivals page for full details, including video showing how to arrive at Pillaton Hall Farm.

Departure is prior to 11.30am

Wifi can be purchased at the time of booking or in the campsite shop.  The customer gets a card with a username and password. Online you can book daily wifi.  In the shop you can purchase 1 day, 3 days or 1 week cards.  The wifi is for surfing only, it is not strong enough to download films, watch Netflix etc.

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