Campsite Terms and Conditions

By making a booking both online or over the phone you are agreeing to our terms and conditions.

Please make sure all members on your booking are familiar with our campsite terms and conditions.

CAMPSITE TERMS & CONDITIONS 

As a guest at Pillaton Hall Farm we ask that you read and adhere to the following campsite terms and conditions.  As the person making the booking, you have the responsibility to inform all users on your pitch of these terms and conditions; which must be adhered to by all of our guests.  Our terms and conditions have been put in to place to ensure that everyone has an enjoyable stay with us.

Bookings:

  • No refunds will be available once your booking has been made under any circumstances.
  • Customers may change the date of their booking, for which there will be a £15.00 administration charge. Booking changes must be made no later than five working days before your arrival date and can only be moved to a date in the same season as your original booking.
  • Bookings cannot be moved to a Bank Holiday unless the original booking was for a Bank Holiday.
  • Bookings cannot be changed or moved on the day you are due to arrive.
  • Please be aware when making your booking that the weather is not guaranteed.  Bookings cannot be changed because of a bad weather forecast if your arrival is within five working days.
  • Date changes can only be made up to the end of the current season that your original booking is for.
  • Any amendments made to a booking will be subject to a £15.00 administration charge.  Please note that the administration charge will not be applicable if we cannot open the site due to Covid-19; your booking will be moved at no extra cost.
  • We are not responsible for any cancellations due to any pandemic illnesses; therefore, refunds will not be issued. You would need to claim off your travel insurance.
  • We have a 2 night minimum stay policy in place for all pitches; 3 nights on a Bank Holiday weekend.
  • We do not offer 1 night stays.
  • Bookings must be made at least 24 hours in advance; full payment is taken at the time of booking.
  • Single sex parties of 3 or more persons and unaccompanied young parties are not accepted.
  • Any additional people being added to your booking must be staying for the entire duration of the booking; eg they cannot stay for just one night.
  • There must always be at least one responsible adult over the age of 21 on each pitch at any time.
  • Children under the age of 16 must be supervised in all areas at all times during your stay.
  • Family group bookings can be made, subject to the current Covid regulations at the time of booking. Please contact the office before making your booking to discuss.
  • You must have adequate caravan, motorhome or tent insurance for your unit and party.  Most insurance companies will cover you for the journey aswell as for things such as fire damage, damage to another unit etc.
  • We do not allow Hobby, Buccaneer, Tabbert or Travel King caravans.
  • Strictly no generators on site – they cannot be used on the site under any circumstances.
  • Gazebos must be booked and paid for, either at the time of booking or at check in.
  • Please note that Pillaton Hall Farm do not provide a gazebo, you must bring your own. We only allow small gazebos; large event shelters or marquee type products are not permitted.
  • Gazebos are not permitted on pitches 191 – 230; due to them being smaller pitches.
  • Electric hook up leads must be at least 25 metres in length to ensure that they will reach all our electric hook up points.
  • Homemade electric hook up leads are not permitted.
  • Electrical splitters are not permitted; there is only one electric lead per hook up pitch allowed.
  • Fan heaters are not to be used on site; alternatives such as halogen heaters must be used.
  • Units are not to be plugged into the water mains taps under any circumstances.
  • Our electric hook ups are on smartcard meters; you will be given a card at check in that will have an amount of electric on for each night that you are staying on site.  Top ups can be made where necessary (card payments only); any credit left at the end of your stay will be refunded to your bank card.
  • We reserve the right to re-site any pitch for essential maintenance work or due to adverse weather and/or the ground conditions. Notice will be given wherever possible.
  • Check out time is no later than 11:30am.
  • If your pitch is available; you can arrange a late check out for a small fee; this enables you to stay on site until 5.45pm.  Please note that late check outs can only be booked on the morning of your departure and we cannot guarantee that one will be available.
  • Please place your barrier passes in the post box (located at the barrier) when checking out.

Pitches:

  • All pitch numbers are clearly marked out with the pitch number located on the slab.
  • We are a self-pitching site, please speak to the campsite warden if you have any problems when pitching.
  • You will be given a map at check in; on which the receptionist will show you where your pitch is located.
  • The pitches are marked out with a rectangle, please ensure that you pitch correctly within the guidelines.
  • All caravan jockey wheels must be placed on the slab.
  • Please check the pitch number on your tag matches the number on the slab before you pitch up.
  • Please ensure that you pitch correctly, you will be asked to move your caravan/tent/motorhome if it is not on the correct pitch, facing the wrong way or too far out of the guidelines.
  • Pitches must be 10m apart; even if you are camping with other people on another pitch near to you.
  • Awnings must be attached to your caravan/motorhome.
  • No more than one unit per pitch, pup tents are not permitted.
  • We do not allow bivvy tents or shelters to be used on our pitches.

Children:

  • Adults (aged 18 and over) must supervise children under 16 at all times; including in the play areas, zip wire, bouncing pillows, takeaway, shop and facilities block.
  • Children under 16 are not to be left unattended at any time.
  • Parents/Guardians are responsible for the behaviour of their children and any children in their care at all times during their stay.
  • The play areas, zip wire and bouncing pillows are not to be used after 9.00pm.

Quiet Time:

  • There is a 9.30pm curfew on parties, barbecues, music and noise.
  • Any guests who make excessive noise after 9.30pm will be asked to leave the site.

BBQs/Fire:

  • Fires and Fire Pits are strictly forbidden.
  • Charcoal or Gas BBQs are to be used only.
  • All BBQs must be raised off the ground.
  • Bricks to put disposable BBQs are available; they can be found near the water taps.  Please ask one of the wardens if you cannot locate any and they will assist you.  We ask that you return the bricks when you have finished with them.
  • Ensure that all BBQs are fully extinguished before they are placed into a waste bin.
  • NEVER place a BBQ in a tent, awning, caravan or motorhome. Even a cooling BBQ gives off poisonous carbon monoxide (CO), which can kill.
  • Fire extinguishers are provided on the campsite as shown on the site map, please make yourself aware of where your nearest fire point is.

Waste:

  • All household and food waste is to be placed into the bins provided. Please ensure that all waste is placed inside a bag and that the bag is tied before being placed in the bins.
  • Please do not dispose of your waste in the washing up area; these bins are for scraps only; when washing up.
  • Only household and food waste is to be disposed of in the site bins. Items such as broken tents, chairs and camping equipment must be taken home with you.
  • Anyone found to be disposing of waste, other than household or food waste, will be charged for the waste collection. Please note that cameras may be in operation at the bin areas.
  • All chemical waste from caravan/motorhome toilets must be disposed of in the chemical waste disposal points (Elsan points) provided. This includes all washing up wastewater.

 Security:

  • A barrier system is in place. At check in you will be issued with a pass for each vehicle on your booking, this allows you access on and off the site. Each card is assigned to your car’s registration number and cannot be used by any other vehicle/person.
  • The barrier system will lock down at 22:00 each day and will unlock at 06:00 the following day.
  • Strictly no tailgating; anyone found doing so will be asked to leave the site.
  • You will not be allowed to enter the site unless you have checked in.
  • Misuse of the barrier system, of any kind, will not be tolerated.
  • To ensure safety, we use CCTV in certain areas on the site.
  • Still, digital or video photography is not permitted in the facilities areas.
  • We will on occasions take photographs and/or videos around the site to be used for advertising, our website and social media pages. If you do not wish to appear in such photographs, then please inform the member of staff taking the photograph.
  • Friends/Family are not permitted to come on site to drop off or collect children, items or to help you set up. Only persons on the booking can enter the site.
  • All handovers of children and/or items must be done outside the reception area.
  • At certain times of the year the facilities block will be accessible using a security fob only.  The fobs are available at reception; please note that a £5 returnable CASH deposit is required for each fob.  You will be advised at check in if a fob will be needed.

Vehicles/Driving:

  • There is a 5mph campsite speed limit in place.
  • Strictly no vehicle movement on the site after 22:00; this is for the safety of guests in tents and for guests who are sleeping.  Please note that staff vehicles may be driven after this time to allow security checks and maintenance to take place.
  • If you need to leave the site between 22:00 and 06:00 please ensure that you park your car in the area next to the red telephone box and walk to and from the car and your pitch.
  • Strictly no drink driving; drink driving laws apply on all areas of the site.
  • Non driving licence holders are not permitted to drive anywhere on site.
  • You are not permitted to undertake driving lessons on the site.
  • Children are not permitted to be sat on an adult’s lap whilst driving; due to airbags being in the steering wheel.
  • Sign written vans/commercial vehicles are not permitted.
  • Highways vans/vehicles with chevrons are not permitted.
  • Loud exhaust vehicles are not permitted.
  • Up to two cars can be parked at the side of each pitch; with the exception of pitches 191 – 230, they are smaller pitches and only have space for one car.  All additional cars are to be parked on the car park located at the side of The Dip.
  • High-top vans/vehicles must be parked on the car park and not at the side of your pitch.
  • Vehicles must not be left parked up near the campsite reception or anywhere other than on the campsite.
  • During times of extreme wet weather, we may ask that all vehicles are parked away from the grassed areas at the side of your pitch.
  • Electric cars cannot be charged at your pitch; we do not have any specialised charging points.
  • Electric or petrol motorbikes, E scooters, hoverboards, segways, go-peds, powered unicycles and u-wheels are not permitted to be used on the site.
  • Small hoverboards are permitted to be used at your pitch only. Please do not use them to travel around the site to enable other guest’s safety.
  • No motorbikes, scooters, quad bikes, motorised or remote-control vehicles are to be used on the site.
  • Electric bikes are permitted for over 18’s only and are to be used on the tracks only.  All electric bikes in the UK are subject to an assisted speed limit of 15.5mph. After this speed the bike can be ridden quicker, but the rider will no longer receive assistance from the motor.  You are not riding on private land; the campsite is classed as public highway.
  • Cyclists must not ride close to individual pitches; they must stick to the tracks where possible.
  • Bicycles can only be ridden during daylight hours and we advise the use of helmets at all times.
  • Bicycles must be parked safely, securely and sensibly on your pitch.
  • Bicycles are kept on site at the owner’s risk.

Dogs:

  • Well behaved dogs are welcome on the campsite; however, they must be kept on a lead at all times.
  • Dogs are permitted to be tied to a dog lead post on your pitch. Please ensure that they cannot move out of your pitch area and onto another pitch.
  • An enclosed dog walking area is available where, when accompanied, your dog can be let off lead for a run.
  • You must clean up after your dog in all areas of the site, including the enclosed dog walking area.
  • Dogs are not to be left unattended on the site at any time.
  • Dogs are not permitted to go in the facilities block at any time, with the exception of assistance dogs.
  • You must not use any of the wash facilities to clean your dog.
  • Dogs are not permitted to enter the shop/reception at any time, with the exception of assistance dogs.
  • Should your dog be considered a nuisance or dangerous by management; you will be asked to remove them from the site immediately.
  • We take no responsibility for any injuries caused to any animals whilst on the site.
  • Please ensure that no dog mess is left on your pitch or in the surrounding area at all times through your stay. Please check when you are leaving that all the mess has been cleaned up.

Fishing:

  • Each person fishing needs a valid rod licence, this must be available to produce should a member of staff or the water bailiff ask to see it.
  • Individual fishing wristbands are issued at reception and must be worn by the named person whilst they are fishing.
  • A minimum of 2 years fishing experience is required.
  • All children fishing must have a rod licence (over 12 years) and must be accompanied by an adult who has a fishing licence and at least 2 years fishing experience.
  • Fishing is strictly dawn until dusk; night fishing is not permitted.
  • One complimentary fishing wristband is issued per pitch and is valid for the duration of your stay (terms and conditions apply).  Please request your wristband at check in.
  • Additional wristbands must be purchased for all other persons, including children, on your pitch before they start to fish.
  • Fishing pegs cannot be reserved under any circumstances.
  • Children aged 16 and under must be accompanied by an adult at all times whilst they are fishing.
  • Each person fishing must have an individual licence, unhooking mat and landing net.
  • Please ensure that you wear your wristband at all times whilst you are fishing.  Random checks will be undertaken by the staff and anyone without a wristband will be asked to stop fishing immediately.
  • Please see our full set of fishing rules on our website

 Health & Safety:

  • Unacceptable, offensive or illegal behaviour will not be tolerated under any circumstances.  We may ask you, or any member of your party, to leave immediately if your conduct is considered by us to be inappropriate, likely to cause harm or impair the comfort or safety of other customers, staff or the general public, or is likely in our belief, to breach any of our terms and conditions.  No refunds or compensation will be given in these circumstances.
  • Drugs will not be tolerated under any circumstances, if you appear to be using drugs of any kind then you will be asked to leave the site and the police will be contacted immediately.
  • Cannabis is an illegal drug; if a member of staff smells cannabis on a person or at their pitch, or it is reported by another guest, the police will be called immediately and your entire party will be asked to leave the site.
  • You must be 18 or over to consume alcohol on site.
  • Smoking and vaping is not permitted in any of the campsite buildings such as the shop and facilities block.
  • Smoking is not permitted near the gas cages which are located next to the shop/reception.
  • Fireworks, Chinese lanterns and all items deemed as offensive weapons (such as guns, knives, laser pens etc) are not permitted on site.
  • Confetti cannons are not permitted to be used on site.
  • Drones and metal detectors are not permitted to be used on site.
  • Aerials and satellite dishes must not be attached to any of Pillaton Hall Farm’s property.
  • Anyone found to be tampering with the electricity supply and/or equipment will be removed from the site immediately, along with the rest of their party. The cost of repairing any damage caused will be the responsibility of the person/s named on the booking.
  • Caravans, motorhomes, tents, trailers or vehicles are not permitted to be washed on site.
  • Any item that causes an obstruction to the grass cutter or strimmer will be removed from the pitch and disposed of if not collected.
  • Only self-standing rotary washing lines are permitted, they must be put away when not in use. Do not tie washing lines to the trees, fences or posts on the site.
  • Trampolines, swings, slides, water slides, large paddling pools, ball pools, hot tubs, bouncy castles or large outdoor play equipment are not permitted on site.
  • Flags and pole lights are permitted; however, pole lights must be switched off by 10.30pm.  This is to stop invasion of light privacy into awnings and tents.
  • Under no circumstances can any trees or hedges be cut.
  • Guests must not carry out any trade or business from the site.
  • Guests must not carry out any sales or exchanges of any kind on the site.
  • We recommend that you use appropriate footwear and exercise caution during events of inclement weather. Areas of the site may become slippery due to factors such as rain, ice or mud.
  • All accidents must be reported to a member of staff at reception and documented in the accident book.

Visitors:

  • Please book your visitors in as soon as possible either at the time of booking or at check in; they must be pre-booked and cannot just turn up.  This is on a first come, first served basis.
  • You can book your visitors on the following sessions:

Visitor Sessions – School Holidays

Monday to Friday 9.00am – 7.00pm £10.00 per car

Saturday 9.00am – 9.00pm £10.00 per car

Sunday 9.00am – 7.00pm £10.00 per car

One dog per car permitted.

Visitor Sessions – Term Time

Monday to Thursday 9.00am – 7.00pm £5.00 per car

Monday to Thursday 3.00pm – 7.00pm FREE ENTRY

Friday 9.00am – 7.00pm £10.00 per car

Friday 3.00pm – 7.00pm £5.00 per car

Saturday 9.00am – 9.00pm £10.00 per car

Sunday 9.00am – 7.00pm £10.00 per car

One dog per car permitted.

  • Only one car  is permitted per pitch and all campsite and current Covid regulations must be followed.
  • Please ensure that you have your visitors name, mobile contact number, car make and colour and registration number when booking them in and payment must be made at the time of booking.
  • Visitors must leave on time at the end of the session.  Please ensure that you end all activities, such as a BBQ, with plenty of time before the session ends.
  • Visitors are not permitted to stay overnight and must take their car off site.  Please ensure that the designated driver does not have any alcohol so that they are able to drive home.
  • Any visitors who arrive that haven’t been pre-booked will not be allowed access to the site.  Due to data protection we are unable to contact you if a visitor turns up without being booked on.
  • Anybody found to be bringing visitors on to the site without registering them at reception will be instantly asked to leave; alongside all of their party. Due to security issues and the current unprecedented times; this will be taken very seriously.
  • Visitor rules apply to both our seasonal and touring pitches.
  • Please ensure that you advise your family and friends of the changes so that they do not have a wasted journey.
  • When your visitor arrives at the site, they will need to park at the side of the shop (please ensure that they do not block the barrier) and pop in to the reception/shop to check in and get their car pass.  A member of staff will let them through the barrier, please do not let them in using your barrier pass or allow them to tailgate.
  • Visitors must arrive no later that than two hours before the end of the session.
  • When leaving the site your visitors must park at the small parking area on the left side of the barrier and hand their car pass to a member of staff in the shop.  Your visitor will be signed out and let through the barrier by a member of staff.

Disclaimers:

  • We take no responsibility for any failure to the electric or water supply due to acts of God, adverse weather conditions etc.
  • Any failure to the electric or water supply will be dealt with as a priority; however, please be aware that it may be an issue out of Pillaton Hall farm’s control and there may be a time delay whilst waiting for an engineer to attend the site and conduct the repair, this could be up to 48 hours.
  • Any tents, trailer tents, caravans, motorhomes, campervans, awnings or vehicles and their contents left unattended at any time are not the responsibility of Pillaton Hall Farm and are left at the owners’ risk.
  • Pillaton Hall Farm and its employees shall not be held responsible for any accident, loss, damage or theft to persons, vehicles, caravans, motorhomes, campervans, tents, trailer tents, contents or accessories, however caused.
  • Any damage caused by acts of God or any other circumstances to personal belongings is not the responsibility of Pillaton Hall Farm or its employees.
  • The main person named on a booking is responsible for the entire party for the duration of their stay.  This person will be the main point of contact and is responsible for ensuring that all members of their party are familiar with the terms and conditions.
  • Any damage caused by guests must be paid for.  The main lead on the party is responsible for any payments that are to be made due to damage.
  • Any deliberate damage made by an individual or group will result in the entire party being asked to leave the site immediately.
  • Any guest causing a nuisance, being irresponsible or a danger to others will be asked to leave immediately.
  • The management reserves the right to refuse admission to the site for any person, fees are non-refundable.
  • The management reserves the right to make changes to the terms and conditions at any time.

We expect all of our staff and guests to act in a courteous and considerate manner to anyone staying, visiting or working at Pillaton Hall Farm.

Threatening behaviour of any kind towards our staff will not be tolerated.

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